Contact
/ Support
I am
very pleased when I get feedback, ideas, error reports, etc.
The easiest way
to contact me is via Email: support@feurio.com
(If you want to send me a mail encrypted with PGP: my PGP-Key).
For direct comments to the ENGLISH Version of Feurio!® (e.g. spelling-errors)
you can write directly to the translator: english@feurio.de
(Please do not send support questions to this account! This account is owned
by the translater. Please send only message about the translation (e.g. spelling-errors)
to this account!)
You can also send me a letter:
 | Fangmeier
Systemprogrammierung Hasselbrookstr. 52 D-22089 Hamburg Deutschland |
Support-requests
via letters: I can ONLY answer, if you enclose a adequatly stamped envelope or
the postage for the reply.
Or you can send a FAX: The Fax-No. is +49 (0)1805-5512267471
oder +49 (0)40-43270264.
IMPORTANT:
In the meantime I get over a hundred Emails a day - so
I sometime can't answer all mails immediatly. So - if you have to wait some time
for an answer - your mail was not forgotten.
To make this free Support possible in the future, please observe the following
points:
- Before you ask for support, please look at "Questions
& Answers", eventually your questions is already answered there!
- If you get an error message, please check, if your Feurio!® Version is
up to date - eventually this error is removed in the newest version.
- If you want to send me some ideas, first look at "Prospect"
- eventually your idea is already noted there.
- Most problems arouse by fauly configured systems (this is no feeble excuse).
So please check first your system WITH CARE, in particular, if an up-to-date
ASPI-driver is installed . Please check, if the newest drivers for your hostadapter
are installed; if you have a SCSI-System: Check the termination of the SCSI-Bus.
- In some cases other programs (in particular other burning programs, that install
its own drivers, or Packet-Writing programs) can cause problems. Please deactivate
all other programs, if possible! (In particular check the Autostart-folder for
programs not needed).
- Describe the error as detailed as possible. For burning-errors please
enclose the error-report! If the only information you send me is "Doesn't work",
I can't help you.
- If you want to send me an error report, please enclose information about your
system (Operating system, CD-Writer, etc.), if you haven't done yet at your registration!
- Due to the enormous number of mails the support is from now on ONLY possible
for registered users.
The only exeption: You totally fail to get Feurio!® running; in this case
I will help you, of course, so that you can configure Feurio!® correctly
for your system, since you should be able to convince yourself about Feurio!®.
So please enclose your licence number (you can find it e.g. at the menu "Help->About
Feurio! CD Manager" in the Feurio!® CD Manager)
- I can't answer questions like "Which Writer should I buy?" or "Which CD-Rom
do you suggest?" in the future. All details about CD-ROMs
/ CD-Writers you can find at the Feurio!® Homepage
- please decide with the help of these informations, which CD-ROM / which CD-Writer
will work best for you.
- We can't answer questions about other programs
- Please take care about a correct Email-adress:
Unfortunately sometimes it happens, that I get questions with an invalid Email-adress,
i.e. my answers will be re-sended by a Mailer-Demon. So please check your Email-adress!
You will get angry, if you don't get an answer, and I go angry, if I have written
an answer for nothing!
Please don't use adresses like "xxxx@REMOVETHIS.xx.com"! I'm not able, to "parse"
all adresses and to look for the right Email-adress in the return-Mails!
Who doesn't give a VALID Email-adress won't get an answer!
You can also use this form to send me a mail:
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